Brings You The Best Helpdesk!
A fully-featured web-based ticketing system for helpdesk or customer support. It ships in with a multitude of features for handling customer communication through various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as telephone, it also let you record work hours, assign business affiliation based email domain and allow multitasking as well support full-text search. It supports all the modern features which can help to provide most satisfying customer support experience.
Your fast and knowledgeable helpdesk
- Supports various security mechanisms such as device-logging and two- factor-authentication
- Provides a customer interface, where they can track the current editing
- Supports external authentication via Twitter, Facebook, LinkedIn Immediately reports changes to objects
- Supports individual escalation or setting client solution time limit
Service saves all your work forever. The automatic historization of all changes means you can track all your edits, updates, and correspondences at any time. You can even follow up even on older tickets years after they were created.
Wanting to help and being able to help do not always go hand in hand. That’s why we have integrated numerous great features that make it easy for helpdesk agents (aka support heroes) to respond quickly, reliably, and competently.
Create individual overviews – specifically for your different teams. Numbers, names, columns, properties, and permissions can be defined by the administrator.
See immediately when someone comments on your Facebook, Slack, Twitter, Instagram and Telegram posts. The corresponding integration allows you to reply quickly and directly in the Service interface itself that ensures short response times.
The kind of support
you want to experience
Problem? Solved! We helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!